The Technical Support person provides various types of technical and administrative support to the technical direction team and the team members of the Medical Communications Unit, including quality control responsibilities.
Your tasks and responsibilities are:
QC (Quality control)
Perform technical and data check of MedCom deliverables (e.g., publications, congress activities) in accordance with the applicable process and Quality Assurance (QA) forms.
Project documentation auditing (self-inspection)
Technical support
Circulation of abstract/manuscript drafts and collection of forms via the client’s software
Sending reminders to stakeholders for the review of publications
Compilation of reviewers’ comments
Preparation, collection, and compilation of forms (e.g., conflict of interest, acknowledgement, copyright statements), follow-up with stakeholders where needed
Online research of journal/congress guidelines for document development
Initial check of pre-publication galley proofs and poster layouts
Ensuring alignment between client’s Global Publication Plan and Publication Plan in client’s software
Document Management System/publication planning tool (e.g., updating projects within the document management system with necessary information, data extraction/reporting, quality/sanity check of projects)
Project Management system support (e.g., project updates within the system)
Other type of support: importing studies, development of user guide and other training material related to the use of software/tool, support in technical issues of the software/tool
Provide training sessions and coaching on demand
Technical Direction and MedCom support
Various administrative support depending on the request (e.g., circulate, update or (re)organize documentation, follow up with reminders, meeting planning)
Retrieval of background materials for briefing packages (e.g., protocols, clinical reports/other documents from client’s document management systems)
Article search (PDF retrieval)
Archiving of published documents in client’s publication planning software
Profile
Education:
Bachelor’s degree (in science is an asset) or equivalent level though documented experience
Fluent in English (oral and written)
Dutch and/or French knowledge is an asset
Expertise:
Ability to manage several tasks in parallel, to prioritize and to propose creative solutions
Excellent team worker
Excellent communication skills; diplomacy, comfort with a variety of styles and high cultural sensitivity
Meeting facilitation skills, including ability to work in an international environment and as part of virtual teams
Good planning and organization skills
Excellent eye for detail and quality-oriented mindset
Expertise in MS Office
Strong interest in quality assurance
Previous experience in the quality assurance field (and more precisely as a QCer) is an asset