Solutions Delivery Order Specialist (Stationed in Haikou)

Job description

Job Description:

Job objectives

·  Ensure on-time parts availability

·  Order processing, administration and management of material orders for assigned IMS customer

Primary responsibilities

Manage order fulfillment

·  Order management and administration for all aspects of the material order handling process and facilitating the stock dispatch of material from resources globally.

·  Manage order book and follow up proactively to ensure no or low backlog and delays.

·  Purchasing of parts from Airbus partner companies, which include monitoring and escalation of deliveries.

·  Initiating withdrawal process from production lines, external suppliers or Airbus' global warehouses.

·  Develop alternative solutions and make decisions to ensure in-time material delivery to meet customer requirement.

·  Launch and coordinate sourcing process and data loading activities for new part numbers.

·  Ensure in-time delivery for all spare parts and related services to all Airbus customers’ worldwide using available technical and commercial data.

Manage related interfaces

·  Understand customer requirements and transform into fulfilment actions.

·  Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.

·  Be the focal point for the customer for material order related actions.

·  Inform relevant stakeholders proactively on order status, especially for delays or critical parts.

·  Hand over relevant tasks and related information to the 24/7 backup organisation.

Secondary responsibilities

·  Provide high quality responses related to any customer or internal requests.

·  Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports.

·  Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required.

·  Work in a team to fulfil overall targets and communicate any relevant information to other team members, especially planning officers to improve forecasting and avoid future critical situations.

General

·  Comply with Satair Group’s mission, values and Quality Management procedures

·  Comply with Satair Group’s guidelines on Ethics & Compliance

·  Understanding, sharing and living of Satair Group values and rules

·  Respect Satair Group processes and procedures agreed per function

·  Keep the direct report informed of the status of agreed tasks and of any critical problem areas

·  Participate in optimizing Satair Group’s business procedures by applying existing Satair Group’s IT systems

·  Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements

·  Identify and offer suggestions to improve efficiency

·  Be well informed about and familiar with the latest developments in Satair Group's business

·  Have an inter-cultural understanding

·  Participate in occupational safety and health efforts

·  Contribute towards a positive and inspiring working environment

Personal & interpersonal skills

·  Diplomatic sense and open/‘out-of-silo’ mind-set

·  Ability to build successful relations across functions and with all stakeholders

·  Strong ability to work in a team to achieve common targets

·  Positive, pro-active, and enthusiastic communication and working

·  Flexibility in terms of working times, which could include weekend or shift work if required to fulfil targets.

Professional skills

·  Minimum 3 years working experience

·  Degree in Business, Supply Chain, Logistics or Production and have relevant work

·  Working knowledge of English, both orally and in writing

·  Understanding aviation business specifically in the area of spares supply chain management

·  Technical and process oriented background with the ability to understand and interpret technical documentation and drawings

·  Ability to understand your customer to develop and propose creative solutions

·  Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues.

·  Working knowledge of MS Office applications (Excel, Power Point...) and SAP R/3.

KPIs

·  On-time deliveries

·  Quantity of orders managed

·  Customer satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Satair (Beijing) Co. Limited

Contract Type:
Permanent

Experience Level:
Entry Level

Job Family:
Material Support & services

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