IT Supporter Trainee

Job description

Job Description:

Are you currently in the process of taking an IT Supporter education? Would you like an option to learn how an enterprise operates IT? Would you like to gain the practical skills that will benefit you in your education? 

One of the most important aspects within IT is IT Support – we help our colleagues do what they’re best at, by resolving the IT issues they face. If you’ve got the right mindset and know that you’re going to be an IT Supporter as part of your next step in your career, continue reading!

As an IT Supporter Trainee in Satair, you will join a team situated in Copenhagen, Singapore, Beijing, Hamburg, and the US. We provide IT Support to our colleagues in the business on a 24/7 basis, by following the sun. As we are the first step into IT, guiding colleagues and leading them to our experts is also a discipline we practice. 

The position is located in Kastrup, Denmark, and it is a requirement for candidates to be able to work from the office on all days of the week.

What the job is …

Your main responsibility is to support our colleagues in the business when they face IT issues or when they request our services. As IT Support is the first point of contact, the ambition to provide good customer service is a necessity and timely resolution is a must. 

Besides being involved in various incidents and service requests, you will of course be trained and you will experience first-hand how the IT Supporters in the team, work with the areas below:

· 
Basic and complex IT troubleshooting and how to, in the best way possible, resolve issues

· 
How printers are setup physically and in the backend (digitally)

· 
How we set up warehouse and office workstations 

· 
What DHCP and DNS is and how and when we use it

· 
What LAN patching is and how and when we do it

· 
What Active Directory is, and how and when we use it

· 
What SAP ERP is and how we support it

· 
What IT Asset Life Cycle Management is and how we practice it

· 
What Mobile Device Management is and how we use it

· 
ITIL (IT Infrastructure Library) related processes and how we work within those processes

· 
How to support specific Satair applications

· 
The importance of communication, follow up and in general how we provide a world class customer service

· 
And many more exciting areas that will give you the practical experience that you need in your future career as an IT Supporter

Central aspects of the job:

· 
Supporting your colleagues with IT Incidents and Service Requests

· 
Assist our colleagues in Infrastructure & Operations on tasks where help is needed

· 
Purchase equipment and ensure asset management is done according to our processes

· 
Ensure that access administration activities are done with proper attention and care

· 
Using our knowledge articles to help you with resolving incidents and completing service requests

· 
Work closely with the different Service Desks within the organization of Airbus

What do you offer?

We’re looking for a candidate who is on her or his way to become an IT Supporter. In addition you should like the IT Support aspect in terms of helping users and making sure that our colleagues have what was needed. Whatever skills that you don’t have today, we’re certain that you’ll be able to gain during your trainee period in the Satair IT Support. 

As a person, your default answer to something unknown should not be ,, I don’t know…’’ but rather ,, I’ll investigate and return!’’. In some cases, patience is required and you will need it.

What are we looking for? How much experience? What type of experience? 

· 
Currently undergoing education as an IT Supporter

· 
Takes pride in being reliable and punctual

· 
An interest in hardware, software, network, and communication tools.

· 
Fluent in English both written and verbally

· 
Written skills that demonstrates structure

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. 

With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

 

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

 

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

· 
Competitive remuneration, including short term incentive bonus on all levels

· 
Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days

· 
Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally 

· 
Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

Please send us your application as soon as possible to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

 

When applying for the position, you accept our data privacy statement:  http://www.SATAIR.com/privacy  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Satair A/S

Contract Type:
Apprenticeship

Experience Level:
Student

Job Family:
Support to Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.