HR Shared Services Specialist

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

·  Notice: Know Your Rights: Workplace Discrimination is Illegal
·  Notice: Pay Transparency Nondiscrimination (English)
·  Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Airbus Commercial   is looking for a HR Shared Services Specialist to join our Human Resources team at the following locations:

Mobile, Alabama

Herndon, Virginia

Wichita, Kansas

Grand Prairie, Texas

The HR Shared Services Specialist will be responsible for the interactions on the moments that matter between Airbus team members and the suite of services provided by North America Human Resources & Workplace. Shared Services team member's to provide a world-class employee experience when Airbus employees need support or assistance processing updates and onboarding employees. In addition to providing services via phone, chat and case management tools the role will also encompass some corporate HR responsibilities and will liaise closely with the corporate HR functions.

Meet the Team:

Working in our Human Resources department, it’s our mission to help support Airbus’ greatest assets: our team members. Our team works cross-departmentally as well as with our global counterparts to ensure we are making a positive impact on all aspects of our employee experience.

How We Care for You:

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Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

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Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

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Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

· 
Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Operational and Administrative Support: 30%

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Support the operational/ administrative process for all personnel actions for employees, temps and interns.

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Acts as a liaison and clearing house for data and information between HRBPs, HRIS, Payroll, Compensation & Benefits and expatriation activities.

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Provide and analyze data for reporting purposes.

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Assist with annual HR cycles including performance review and open enrollment.

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Manage projects through completion including effectively identifying the scope, objectives, outcomes, and success metrics.

· 
Work with individuals and teams, both nationally and internationally to deliver projects on behalf of Airbus teams.

· 
Process and promote Airbus Employee Awards

People Operations: 30%

· 
Coordinates HR information to ensure 100% integrity of data entered into various HR systems including, but not limited to Workday, ServiceNow and e-Verify

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Manages processes connected with the onboarding of new employees, transfers, expats and employee changes including but not limited to reviewing and approving updates entered in Workday, I-9 administration, ServiceNow tickets, personnel file creation and other transactions as needed

· 
Performs termination administration duties, largely consisting of ensuring ServiceNow and Workday data entry and communication to respective departments

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Verifies candidate successfully completed the pre-employment background check and drug screen processes; following up on any open items

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Facilitates I-9 and e-Verify process; following up on any e-Verify non-confirmation results to comply with government regulations

Employee Experience: 35%

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Demonstrate first class customer service to employees at all times via phones, live chat and case management channels.

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Supporting the positive culture and employee experience at Airbus.

· 
Support employee engagement, Employee Resource Group, and recognition activities, including service awards.

· 
Coordinate employment offer activities.

· 
Manage and deliver the onboarding and offboarding process of employees and facilitate new hire orientations as required.

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Provide initial communication and response to employee HR related questions, re-direct and escalate as applicable.

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Field employee questions on the leave process.

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Other duties as assigned

Other duties as assigned: 5%

Your Boarding Pass:

· 
Bachelors' degree in Human Resources Management or equivalent experience

· 
3 years demonstrated practical experience in the field of Human Resources

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Experience dealing with complex conflict situations

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Experience working with IT systems and data

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Experience managing multiple employee requests simultaneously

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Experience working with employees via different communication stream such as chat, in person and phone.

Preferred Experience

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Experience with Workday

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Experience with case management, ServiceNow

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Experience working in an international/global environment

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Experience working in Human Resources within the aerospace industry

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Experience working other employee records system such as Dayforce and e-verify

Preferred Licensure/Certifications

· 
SHRM-CP or PHR certification

Travel 

· 
Up to 20 % Domestic travel

Citizenship

· 
Authorized to Work in the US

Knowledge, Skills, Demonstrated Capabilities

· 
Exceptional customer service orientation and demonstrated innovative approach to "Make Things Happen"

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Ability to receive and address feedback

· 
Excellent communication skills, both oral and written

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Knowledge and understanding of HR reporting and record keeping requirements

· 
Knowledge and understanding of HR practices and applicable federal/state employment laws/regulations (COBRA, FMLA, FLSA and Workers Compensation)

· 
Knowledge and understanding of payroll practices and calculations and how to explain them to others

· 
Ability to multi-task, prioritize effectively, be extremely organized and meet deadlines

· 
Ability to think ahead, good intuition and passion for the HR profession

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Strategic problem solver and constant learner

· 
Ability to handle & to adapt to a very diverse stakeholder group

· 
Welcoming, collaborative approach and strong focus on relationships

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Ability to identify and resolve problems in a timely and efficient manner

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Value-based working ethics

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Experience working as part of a geographically dispersed team preferred

Communication Skills

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Fluent written and spoken English.

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Written, presentation and oral communication, interpersonal and consultative skills, as well as effective result-oriented problem solving skills.

· 
French, German or Spanish language skills preferred

Required Technical Systems Proficiency

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Working knowledge of HRIS and applicant tracking systems and processes, particular knowledge of ADP, or Workday

· 
Proficient user of MS office programs (particularly excel)

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Experience with G-suite a plus (smart sheets, Data Studio)

· 
Dayforce preferred

Physical Requirements

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Onsite 60%

· 
Remote 40%

· 
Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.

· 
Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.

· 
Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.

· 
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.

· 
Carrying: Several times a week able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

· 
Lifting: Several times a week able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

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Pushing / Pulling: Several times a week able to push and pull small office furniture and some equipment and tools.

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Sitting: Daily able to sit for long periods of time in meetings, working on computer.

· 
Squatting / Kneeling: Several times a month able to squat or kneel to retrieve or replace items stored on low shelving.

· 
Standing: Daily able to stand for discussions in offices or on production floor.

· 
Travel: Rarely able to travel independently and at short notice.

· 
Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.

· 
Appropriate hearing/eye protection may also be required when visiting the shop floor

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Americas, Inc.

Employment Type:
US - Direct Hire

Experience Level:
Professional

Remote Type:
Flexible

Job Family:
HR Expertise

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Job Posting End Date: 06.23.2025

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .