Customer Resolution Specialist (Contract)

Job description

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Job Description:

Job Description:

Satair is looking for a Customer Resolution Specialist(Contract) to join our team based in Herndon, Virginia.

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft customers in the Americas region.

Meet the team:

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.

Your working environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

Primary Responsibilities:

1. Order Processing: 60%

· 
Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.

· 
Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

2. Relationship Building: 20%

· 
Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.

· 
Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.  

3. Technical Support: 10%

· 
Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.

· 
Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

4. Other Duties as Assigned: 10%

Your Boarding Pass:

· 
An Associate’s Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.

· 
2+ years of customer service experience in a fast-paced environment is required.

· 
Experience in the aviation industry or military support environment is preferred.

· 
PC literacy, including intermediate word processing, spreadsheet, and database skills.

· 
Intermediate knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook and or Google Suite programs)

· 
Basic knowledge of SAP, preferred

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Physical Requirements

·  Onsite 60%
·  Remote 40%
·  Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
·  Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
·  Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
·  Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
·  Carrying: Rarely able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
·  Lifting: Rarely able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
·  Pushing / Pulling: Rarely able to push and pull small office furniture and some equipment and tools.
·  Sitting: Daily able to sit for long periods of time in meetings, working on computer.
·  Squatting / Kneeling: Rarely able to squat or kneel to retrieve or replace items stored on low shelving.
·  Standing: Daily able to stand for discussions in offices or on production floor.
·  Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.
·  Appropriate hearing/eye protection may also be required when visiting the shop floor

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Satair USA, Inc.

Employment Type:
US - Direct Hire

Experience Level:
Entry Level

Remote Type:
Flexible

Job Family:
Material Support & services

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Job Posting End Date: 06.16.2025

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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .