Front Office Manager East H/F

Job description

Job Description:

A vacancy for a Front Office Manager East  has arisen within Airbus Helicopters in Marignane.

Your working environment:
Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

 How we care for you:
●  Financial rewards:  Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
●  Work / Life Balance :  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
●  Wellbeing / Health:  Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
●  Individual development:  Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly.    Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

 

The Front Office Plateau is a multifunctional team responsible for the worldwide Customer Support Front Office teams network. 

As Front Office Central Manager, in charge Asia, Europe & Global Accounts, the main activities to be performed are:

Standards and Continuous Improvement 

- To support the definition  and manage deployment of Front Office standards, guidelines, and tools

- To identify and propose process improvement leads

- To lead improvement projects as per allocation within the team

- To identify collect and share best practices 

Performance

-  To manage the Customer Satisfaction Roadmap process, securing in particular the relevance of the action plans

- To follow up throughout the year on the regional KPIs and animate the necessary follow-up routines with the Regions/CCs and central disciplines

- To promote and manage Change mgt in the the region

- Accountable for the achievement of any spot actions required from central to regions (incl. Customer Satisfaction Survey, request for information, …)

Animation

- Accountable for the identification, prioritization of Customer Issues on the In Service Fleet of his/her perimeter

- Accountable for the solving of Customer Issues on the In Service Fleet of his/her perimeter 

- Accountable for the good performance of escalation routines between regions and central

- To organize, coordinate and support Customer Focus Group within the Region

- To deploy communication plans and ensure understanding 

Upskilling & Training

- To ensure that newcomers are duly on-boarded on standards, processes & tools

- To ensure adequate training / upskilling methods deployment

- To manage Change management 

Business Management

- Leads operational  /  Business Improvement Initiatives as per allocation with team

- To represent the team in Management Meeting as per allocation

- To support Regional Management towards Central as requested

- To steer Action Plan and  communication feedback to Front office & Customer as per allocation

- To animate transversal action plan 

Required skills and experience:

•  Project management skills

•  Ability to build and reinforce a regional and central network

•  Ability to communicate internally and externally in a complex multi cultural environment

•  Transversal team management and stakeholder management skills

•  Capacity to act as leadership model & promote and AIrbus values

•  Customer centricity and welcome problem attitude

•  Knowledgeable about aeronautics operations with experience in Support & Services

•  Change management skills

•  Fluent in English and French. Other language a +"

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters SAS

Employment Type:
Permanent

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Classe Emploi (France): Classe H15

Experience Level:
Professional

Job Family:
Improvement & Performance Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.