Training Co-ordinator

Job description

·  Location
Wellingborough, Northamptonshire
·  Salary
£ 16000 - £ 18000 / Year
·  Category
Office and Secretarial - Office Junior
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-072019-79090

Training Co-ordinator

Role Objective: Our client is an ever-expanding online business that has become the most popular website for locating and booking training courses in the UK. The position of Training Co-ordinator provides an exciting opportunity to be part of the team, the successful candidate will be responsible for co-ordinating activities between our website customers and training providers.

Key Responsibilities:

·  Answering incoming calls

·  Attending to web enquiries from website users and training providers

·  Processing course enquiries and bookings via email and telephone

·  Gathering information regarding customer requirements

·  Sourcing relevant training courses based on the requirements given

·  Selling the solution to the customer and establishing potential future needs

·  Liaising with training providers

·  Pro-active development of key accounts

·  Updating details on the website

·  Processing dedicated enquiries

·  After sales support

·  Providing re-scheduling and cancellation support

The Person:

·  Experience:

·  Customer service experience preferred but not essential

·  Skills & Attributes:

·  Self-motivated and able to work on their own initiative

·  Computer literate with a good working knowledge of Word and Excel

·  Excellent telephone manner

·  Good organisational and time-management skills

Hours:

8.30am - 5.30pm (Monday- Thursday) and 8am - 5pm (Friday)

Salary: Subject to Experience

Holiday: 25 days per annum (3 or 4 to be saved for Christmas)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy