Telesales Business Administrator

Job description

  Location
Chester Le Street, Durham
·  Category
Office and Secretarial - Sales Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
KJH/5567

Adecco Durham has a fantastic opportunity to join a well-established company as a Telesales Business Administrator. Our client is a market leader in their field with a proven quality and service record.

My client offers a competitive salary dependent on experience. The working hours are Monday - Friday 9.00 till 5.00. Due to the ever-changing workflow demands the successful candidate should have a flexible approach to working hours.

Job type: Permanent.

During your core hours, you will be responsible for ensuring clients are provided a warm, courteous and professional welcome. You will be responsible for responding to all client / interested authorised party requests for information on files which the company are undertaking on behalf of clients. You will also be responsible for undertaking all associated tasks in the Residential Conveyancing unit as required by the Head of Department and team leaders.

Key areas to include, accurately recording client instructions; responding to basic enquiries as per the basic response guidance manual; recording notes of each call and, where necessary, transferring the call to the responsible fee earner acting as a first point of call for contact with the Firm's fee earners; liaising with fee earners, managers and representatives of the Firm as to any problematic matters; undertaking basic administrative duties e.g. updating spreadsheets, databases and carrying out ad hoc duties as directed by the line managers.

In addition to responding to / fielding initial calls to fee earners, providing basic advice to satisfy client demands you will be responsible for diarising appointments with the fee earner in order that they can deal with any queries which fall outside of the general guidance provided. As such the responsible person, should be fully au fait with all Microsoft packages including Microsoft Outlook and Word.

You will be responsible for providing lunch cover for the Client Services Manager daily as well as providing cover for annual leave / periods of sickness. As such it will be necessary to carefully diarise annual leave to ensure no conflicts arise which would prevent the operational service levels. Previous experience of a switchboard system is essential.

During the latter part of the day you will be responsible for dealing with all outgoing post, ensuring this is sorted into Royal Mail, Document Xchange (DX) and Special / Recorded Delivery. Once mail is franked / stamped accordingly you will be responsible for the timely distribution of both Royal Mail post and DX.

The successful candidate will can work effectively as a team and can communicate professionally at all levels.

The ideal candidate will be able to demonstrate:

·  Relevant knowledge and understanding of a similar role.

·  Good attention to detail and professional approach.

·  The ability to work effectively in a team environment and meet deadlines.

·  Have a professional outlook and a strong work ethic.

·  Good Telephone manner & communication skills.

·  Strong admin skills.

Should you feel you have the skills and are happy with the location then please feel free to apply for this role.

Adecco UK are an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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