Telecare Officer

Job description

Telecare Officer -London Borough Council

Job Title: Telecare Officer

Location: East London

- Start Date: 2024-12-02

- End Date: 2025-03-05

- Working Pattern: Full Time, on a rota basis which may include night shifts

Salary:

- Hourly rate From: £21.58

- Hourly rate To: £28.22

About Our Client:

Our client is a leading London Borough Council and is searching for a recruit to join Adult Social Services sector. With a strong commitment to providing quality care and support to vulnerable adults, they are dedicated to ensuring the safety and well-being of their service users.

Responsibilities:

As a Telecare Officer, you will play a crucial role in our client's Telecare Service. You will be responsible for:

·  Contribute to the provision of an efficient, effective, and comprehensive Telecare service

·  Be the first point of contact for calls requiring action or a visit by the Telecare Officers, out of hours staff, or agencies

·  Assess situations and take appropriate action based on the needs and wishes of the service users

·  Assess, install, programme, and instruct service users on the usage and testing of Telecare equipment

·  Support the implementation, facilitation, and provision of the Telecare service

·  Liaise with staff and agencies involved in the delivery of the Telecare service

·  Provide a flexible service according to an agreed rota pattern

·  Enable, support, and empower vulnerable adults and the elderly to maintain independence with Telecare equipment

·  Make referrals to other services to ensure the health and safety of service users

·  Interrogate computer systems and liaise with colleagues and external organisations to resolve enquiries and provide appropriate information

·  Inform the appropriate manager immediately of any serious problems or incidents

·  Provide technical advice on Telecare equipment to internal and external

Apply now if your skills and experience could be an asset to the team

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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