Automotive Customer Service Advisor

Job description

Are you a highly motivated Customer Service Advisor with experience in the Automotive industry? Our client, an expanding global business, is seeking a talented individual to join their incredible team in Birchwood with technical skills and knowledge of vehicles and parts.

·  Location: Birchwood, Warrington

·  Full-time, permanent role

·  Salary: £26,000 per annum

As the Customer Service Administrator within the Automotive sector, you will have the exciting responsibility of managing claims files in mechanical breakdown contracts. Your role will involve adhering to internal procedures, providing exceptional service to customers, dealer partners, and repairers.

If you thrive in a fast-paced environment and have a passion for delivering exceptional service, then our client wants to hear from you!

Key Responsibilities:

·  Manage Sales Administration and Mechanical Breakdown Claims

·  Process new claims and ensure accuracy and completeness of information

·  Follow up on claims cases until they are closed/complete

·  Maintain day-to-day relationships with customers, dealer partners, and repairers

·  Handle complaints and ensure the highest level of service is provided

Essential Experience:

·  Previous call-centre experience

·  Experience within Warranty Management

·  Strong English communication skills, both verbal and written

·  Customer-oriented mindset

·  Ability to work independently and as part of a team

·  Optimistic and confident attitude

·  IT literate with good telephone skills

In addition to a competitive salary, our client offers incredible company benefits. You can enjoy free parking, on-site kitchen facilities, private medical and health care, and auto-enrolment in a pension scheme, among other perks like beautiful working office environment and one day working from home after completion of probation period!

This is a full-time permanent role with an immediate start. You will work on a rotating shift pattern, with hours ranging from 8:00am to 5:00pm, Monday to Friday.

If you're ready to take your career to new heights and be a part of their expanding team, apply now! Don't miss out on this exciting opportunity.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.