Service Desk Engineer

Job description

Service Desk Engineer (Contract)

Duration: 12 Months (Potential for Extension)
Location: Chester/Hybrid (4 days per week on-site)
Salary: Highly competitive

Role Overview
An exciting opportunity has arisen for a Service Desk Engineer to join a dynamic team in the investment banking sector. This role is integral to providing top-tier first-line support to internal employees via voice and chat as part of a 24/7 Global Service Desk.

Key Responsibilities

·  Deliver exceptional client care in partnership with regional and international teams.

·  Handle multiple live chat sessions simultaneously, ensuring operational and quality standards are met.

·  Perform basic troubleshooting of Microsoft applications and proprietary systems via phone and chat.

·  Support up to two clients concurrently through chat channels.

·  Document tickets with clarity for 2nd line teams when first-line resolution isn't achievable.

·  Collaborate with peers and subject matter experts to enhance IT skills and knowledge.

·  Build and maintain strong relationships with global partners while excelling in a team-oriented environment.

Skills & Qualifications

·  Outstanding customer care skills with a keen interest in expanding IT expertise.

·  Excellent communication and writing skills.

·  Strong attention to detail and organizational abilities, with the capacity to prioritize workloads.

·  Ability to multitask effectively across responsibilities.

·  Prior experience in a technology call center or customer service role.

·  Proficiency in identifying and resolving problems using various resources.

·  Familiarity with Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, and Cisco AnyConnect is advantageous.

·  ITSM Remedy experience is desirable but not essential.

Why Apply?
If you possess the skills and experience required and are passionate about delivering excellent support in a fast-paced environment, this is your chance to make an impact.