Service Administrator

Job description

Exciting Opportunity for a Service Administrator!

Are you an organised and detail-oriented individual looking to join a dynamic team? Our client, a leading company in the Medical Division, is seeking a Service Administrator to support their service department. As the Service Administrator, you will play a crucial role in ensuring customer satisfaction by efficiently managing service requests and providing top-notch administrative support. The working hours are 8.30am - 5pm, paying £14 per hour.

Responsibilities:

·  Allocate service work and call-out requests while recording all details.

·  Act as the point of contact for non-technical matters related to the service department

·  Maintain a close working relationship with our 3rd party Service Provider, Veritek

·  Keep accurate service records and prepare reports as required

·  Collaborate with our loan/demo coordinator to facilitate the availability of loan/demo stock to customers

·  Liaise with the sales force to establish priorities for customer's orders, installations, and product configurations

·  Handle customer service invoice inquiries via email and telephone

·  Maintain meticulous service contract records, including equipment and serial numbers, on our management system

·  Provide necessary support to the UK Service Manager using Excel

·  Comply with all health and safety legislation

·  Adhere to the procedures defined by our client's Q.A. systems

·  Attend internal and external training courses as required and assist in training new staff.

Qualifications:

·  Strong organisational and administrative skills, with exceptional attention to detail.

·  Excellent verbal and written communication abilities.

·  Proficient in Microsoft Office Suite (particularly Excel) and comfortable using management systems.

·  Ability to work effectively in a fast-paced environment and prioritise tasks efficiently.

·  A positive and team-oriented attitude.

·  Punctual and reliable.

Our client offers a competitive salary, employee benefits, and a supportive work environment. This is a fantastic opportunity to join their team and contribute to their ongoing success in the Medical Division.

If you are ready to take on this exciting challenge, apply now with your updated resume. We look forward to reviewing your application and potentially welcoming you to our client's team as their new Service Administrator!

Note: Only shortlisted candidates will be contacted.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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