Customer Service Adviser

Job description

Are you available to start a new role on 6th January 2025?

Temporary position - 3 - 6 months with chance of extension / permanent opportunity

Hours: Monday to Friday 9am - 5pm - 35 hour week

Hourly Rate: £12.25

Location: Portsmouth, Hampshire

Are you fantastic on the phone and legendary at listening? Looking for a fast-paced job with variety and challenge, tonnes of training, and plenty of chances to showcase your skills?

Our client's mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. Their Customer Service Advisors are true champions and the first in line to answer calls from tradespeople. No two calls will be the same, and you'll be free from scripted conversations, providing a five-star service with a smile.

Where do you fit in?

Join one of the largest teams within our client, a friendly, fun bunch who love to help people. You'll talk to various members, providing advice, guidance, and support to our trades, helping them get the most from their membership. As an expert in all things related to our client, from products and services to promotions and member benefits, you'll take complex queries in your stride, ensuring a one-call resolution wherever possible.

Key Responsibilities:

Answering calls from tradespeople and providing a five-star service with enthusiasm and a smile

Offering advice, guidance, and support to members, ensuring they make the most of their membership

Becoming an expert in all things related to our client and effectively resolving complex queries

Logging each call accurately in our CRM system, maintaining up-to-date and accurate records

Utilising strong admin and IT skills to support your daily activities

What do you need to succeed?

An excellent telephone manner and superb customer service skills

A willingness to learn, progress, and be a total team player

Strong IT skills and comfort working with KPIs in a fast-paced environment

Confidence, positivity, proactivity, and the ability to stay calm under pressure

A commitment to delivering the best results for our tradespeople and the organisation

If you are ready to join an organisation that values your skills and provides a supportive and dynamic work environment, apply now to be a part of their incredible team of Customer Service Membership Advisors.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.