SALES OFFICE MANAGER

Job description

We have a fantastic opportunity for a driven and enthusiastic individual to join our client as a Sales Office Manager. With experience of working in a similar role within a fast-paced environment, you will be responsible for managing a team of Sales Coordinators.

The role:

·  Leading a team of Sales Coordinators who process telephone and email orders, drive inbound and outbound sales, and handle customer queries

·  Mentor and develop the Sales Coordinators, identifying processes that drive continuous improvement

·  Monitor team well being, attendance and performance issues. Acting promptly, in line with policy

·  Implement an effective outbound sales development strategy for the Sales Coordinators

·  Embed a process of up selling and/or alternatives for out-of-stock products

·  Coordinate and support sales development operations

·  Compile tracking reports for sales, report monthly sales figures and respond accordingly

·  Deal with customer's queries, enquiries, requests, escalations and complaints

·  Identify effective solutions and areas for improvement in policy and process to enhance and maintain the customer experience

·  Work collaboratively with key stakeholders across the business to ensure business goals are met

·  Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders

Skills:

·  Excellent leadership ability and relationship-building skills

·  Excellent communication skills, with the ability to confidently sell, negotiate and persuade.

·  The ability to see the bigger picture and understand how this role fits into the companies plans for growth

·  Strong IT skills including working knowledge of MS Excel, Word and Outlook

·  A positive, collaborative and solutions-focused team player with a can-do attitude

·  Organised, proactive and responsive with excellent attention to detail

Qualifications/Experience:

·  Experience in the construction industry or sound knowledge of construction products is essential

·  Previous experience in a similar role

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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