Technical Inside Sales Support

Job description

We are currently seeking a Technical Inside Sales Support to join our client's organisation in Slough. As an Inside Sales Support role, you will play a pivotal part in providing exceptional Technical support and information to customers. Our client, is dedicated to delivering sustainable solutions in the field of UV applications. They are committed to knowledge, quality, and customer satisfaction. This is an exciting opportunity to join a company that is at the forefront of their industry and driving towards a sustainable future.

Our client offers a competitive salary ranging from £28000 to £30000 per annum, depending on experience. This is a full-time permanent position based in Slough. The office is conveniently located just an 8-minute walk from Burnham train station.

Benefits

* 25 days of holiday plus bank holiday
* Halma Pension Plan with up to 10.5% company contribution
* Training and development opportunities
* 14.30pm finish on a Friday
* Monday - Thursday 8am-16.30pm
* Parking
* Company shares
* Team building days/ Pizza Days and company events
* Free refreshments all day

Responsibilities:

* Assist the sales team with daily activities such as responding to customers technical inquiries and managing customer accounts.
* Act as a liaison between the external sales team, channel partners, and internal departments to ensure effective execution of sales strategies.
* Create detailed and accurate technical quotations, considering customer specifications such as sizing and scaling to industry standards.
* Manage a portion of the order processing cycle, from receipt of purchase orders to final processing.
* Maintain and update customer records in the CRM system.
Managing the quote process from initial request to final submission, from technical specifications given from the sales team
* Develop a strong understanding of the company's products, services, and industry trends to support sales efforts and address customer inquiries.
* Assist in the preparation of sales reports and forecasts.
* Collaborate with engineering, production, and logistics teams to meet customer requirements.
* Work with the Aftersales & Service teams to address any issues related to delivery, installation, or product performance.
* Identify opportunities to streamline sales processes and improve efficiency within the sales department.

Qualifications:

* 2-4 years of experience in a technical sales support, inside sales, or customer service role, preferably within the capital equipment or water treatment industry.
* A degree or certification in business, engineering, or a related field is preferred.
* Proficiency in Microsoft Office Suite, CRM software, and experience with ERP systems is a plus.
* Excellent verbal and written communication skills, with the ability to interact effectively with customers, vendors, and internal teams.
* Strong organisational skills and attention to detail, with the ability to manage multiple tasks and prioritise effectively.

If you are passionate about sales and customer support, and excited to be part of a dynamic and sustainable organisation, we would love to hear from you. Join our client's team and contribute to their mission of delivering cutting-edge UV solutions. Apply now and take the next step in your career!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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