Russian Customer Service

Job description

  Location
Colchester, Essex
·  Salary
£15,500.00/Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-082018-20944

POSITION: Verifications Researcher (Russian speaking role)

SALARY: £15,500 p.a. on 6 month fixed-term contact

LOCATION: Colchester UK

RESPONSIBLE TO: Verifications Team Manager

RESPONSIBLE FOR: N/A

HOURS: 8am to 4pm

JOB PURPOSE: Initiating, monitoring and completing a range of pre-employment background checks for clients; using both our in house bespoke software and various third party online services as well as making direct contact with companies and institutions throughout Europe, Middle East and Africa. Proactively working with our clients, candidates and global teams to provide a best in class screening solution.

THE OPPORTUNITY: We are seeking a Verifications Researcher to join our Europe, Middle East & Africa (EMEA) Operations Team based in Colchester; our client is a leading global supplier of pre-employment screening and is headquartered in the USA. You will be part of a fast paced, diverse Operations Team who delivers high quality service to our wide range of regional and global clients.

PRINCIPAL DUTIES:

·  Initiating a range of background checks through various third party services and our own internal systems

·  Calling and emailing companies, educational institutions and professional bodies across the EMEA region

·  Processing check results in conjunction with our client requirements

·  Actively working with clients and their candidates to resolve any issues that arise from the process

·  Conduct analysis of candidates backgrounds

·  Review case files to ensure that we maintain high quality, accurate and efficient service

·  Respond to incoming emails, phone calls and requests

·  Obtain feedback from quality control

·  Work in a multicultural, team oriented, and performance driven environment

·  Any other duties deemed appropriate within the team

PERSON SPECIFICATION

SKILLS

·  Fluent Verbal and Written Russian & English Language skills

·  Ability to communicate clearly and confidently both verbally and in writing

·  Ability to manage key relationships within the office

·  Ability to work efficiently in with Microsoft Office - Excel, Word, Outlook

·  Excellent time management and ability to manage deadlines

·  Strong decision making skills

·  Able to plan, organize and prioritize a high level of work

·  Complete translations of various media on request to a high standard

BEHAVIOURS

·  Flexible, embraces change

·  Self-directed and motivated

·  Enjoys communicating with people from different backgrounds and experiences

·  Enjoys working with people as part of a high-performing team

·  Open-minded and patient

·  Integrity and ability to work with sensitive and confidential information

·  Thrives in a customer focused, fast-paced, business-to-business environment

·  Strong interpersonal skills

·  Ability to collaborate within and across multiple teams

·  Accountability and ownership of the role

·  Willingness to learn and succeed

·  Striving to perform above and beyond

·  Detail oriented

·  Tenacious

·  Focused on best practice

·  Able to pre-empt situations and demonstrate initiative

EXPERIENCE

·  Experience working as a part of a team in a target driven environment

·  Delivers a high level of customer service and quality of work

·  Previous office experience is preferred, however not necessary

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy