PBA Case Handler - AM Shift

Job description

This is an exciting opportunity to join one of the UK's leading Financial Institutions as a PBA Case Handler(Packaged Bank Accounts) on a 12 month temporary contract based in Poole.

The role offers an attractive pay rate of £10.00 per hour.

Hours of work are Full Time, Monday to Friday, 7am - 2.30pm. This is a fixed shift pattern.

Training for this shift will be Monday to Friday 9:00am-4.30pm for the first 2 weeks

*Please note that this role does not allow holidays within the first 6 weeks*

Role Description:

-Deal with complaints as a result of Package Bank Account mis-selling, taking into account any risks of the Bank's reputation and ensure these are handled in accordance with the Financial Services Authority timescales.
-Provide excellent customer service
-Use initiative in developing resolutions to complaints by telephone ensuring solutions satisfy both customer and the business.
-Provide high quality responses to all complex referrals to customers.
-The role holder may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints. This role involves both written and verbal communication with our customers

Personal Specification:
Essential
-Demonstrable knowledge and experience of delivering exceptional customer service
-Knowledge of complaint handling procedures ideally from a financial /claims

Background
-Highly developed communication and influencing skills through multi-channels
-Confident and resilient telephone manner able to handle challenging conversations
-Strong letter writing skills
-Proven problem solving and decision making ability
-Ability to break down complex issues, assimilate & analyse information and reach a
conclusion
-Collaborative approach to handling issues
-High level of quality awareness and accuracy
-Knowledge of Banking Service products and procedures
-Computer literate and able to pick up new systems quickly
-Excellent team player

Preferred
-Knowledge of Banking Service products and procedures

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.

Adecco is an equal opportunities employer

If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance.Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.