Part Time Customer Service/Administrator - Braintree

Job description

·  Location
Braintree, Essex
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-022020-118163

Part-Time Customer Service/Administration - Braintree

Our client is looking for a Customer Service/Administration candidate to join their team. They will be responsible for managing and maintaining customer accounts. To maximise customer satisfaction and provide an inter face between key account managers and customers.

The idea candidate will be hardworking, proactive and positive and someone who has previously worked within an industrial environment

MAIN RESPONSIBILITIES

·  Liaise with external and internal customers

·  Process and respond to incoming enquiries

·  Submit customer open order reports

·  Receive and input customer orders/sample requests onto system

·  Notify line management of new contracts and pricing agreements requested by Key Account Managers

·  Participate in the administrative process of returns via the agreed quality process

·  Assist customers with invoice queries and escalate if necessary, to resolve

·  On-going review all current business practices and processes for suggestions for improvement/implementing best practice

·  Attend meetings and reviews where necessary (subject to departmental cover)

·  Ad-Hoc Projects to support Internal Sales and Sales Team

·  Any other duties in line with the post

·  Booking in goods received from delivery notes

·  Stock checks

·  Processing customer returns

·  Resolution of customer queries

·  Any other reasonable duties requested by management.

REQUIRED SKILLS

·  Strong customer services skills

·  Be self-motivated and able to work on own initiative

·  Confident communicator

·  Ability to multitask

·  Experience working within a similar role

This is an amazing opportunity to be part of a great company with excellent benefits. Including free parking, suitable hours and a great work environment.

Location: Braintree

Hours: 10am-2pm

16 -20 hours a week

Salary: £18,500 Pro Rata

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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