Lytham St Annes, Lancashire
Sales & Retail - Call Centre
· Job type
Sales and Retail
· External Reference
Working in a fast paced you will be taking high volume of calls to be answered within 20 seconds. Expected to work to set KPI's/Service Level Agreement.
Core purpose will be to handle pre-submission telephone and email enquires from Financial Advisers.
Awareness of complaint handling process, endeavour to resolve any complaints online.
Ensure that Financial and Regulatory risk is mitigated using specified controls and procedures.
Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g Financial Conduct Authority.
You will have call handling experience preferably in a call centre environment, effective time management and work planning skills, good analytical and numerical skills.
Desirable: knowledge of Underwriting/Life Insurance/IFA's, ability to analyse Underwriting information and make decisions, knowledge of Business Continuity and Risk, competent on MS Office Suite/Workflow and internal databases.
2 minute walk from Lytham Train Station
Hours between 9.30am to 2.30pm Monday to Friday
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy