Paralegal (Wills / Power of Attorney experience)

Job description

  Location
Cambridge, Cambridgeshire
·  Salary
£ 22000 - £ 25000 / Year
·  Category
Legal - Paralegals
·  Job type
Permanent
·  Industry
Legal
·  External Reference
PL.MR

Main Purpose of the Role

To provide solicitors with the administrative support they need to allow seamless legal services to clients and help them maximise the amount of time they are able to spend on client work.

To act as workflow manager for their team's Client Care services including delegating and supervising the completion of document production, file management and copying/scanning work.

The Client Care Leader is responsible for the daily support services provided to their immediate team. They will be involved in all aspects of the management and execution of their allocated solicitors' day to day workload by providing exceptional and proactive administrative support, through:

*Taking an active interest in and obtain a thorough understanding of all aspects of client requirements. This might be via a number of different tasks, for example, undertaking file opening and sending initial client letters, completing Oyez forms as appropriate, making follow up appointments for and making calls to clients, attending initial meetings with the solicitor and monitoring or acting on client e-mails and post in solicitor's absence.

*Checking and amending letters and other documents produced by the Document Production team and compiling urgent and confidential correspondence and emails on behalf of solicitors

*Managing additional other Client Care functions for their team, delegating photocopying, scanning and filing to Business Support.

*Drafting, amending and typing of letters, emails and other correspondence and updating internal case management system with contact information when required in order to maintain an accurate and complete client record. Assisting with photocopying, scanning and filing during peaks in work volumes.

*Accountable for managing diaries and handling of travel and meeting arrangements for solicitors, processing expenses claims if required on behalf of solicitors.

*Supporting solicitors in marketing activities including preparation of presentations and assistance with hosting of events/meetings when required.

*Research client information and other matters as directed by solicitor. For example, producing mail shots, carrying out research into business opportunities as directed by the solicitor and making follow up client service satisfaction calls.

*In the absence of a solicitor manage emails, telephone calls and other correspondence proactively dealing with requests, queries or enquiries; acting as point of contact, ensuring relevant matters are dealt with or escalated as appropriate using judgment.

*Requesting cheques, bank transfers and paying in money received, as appropriate. Assisting their solicitors with time recording and liaise with accounts on billing and credit control to produce standard financial/time reports

*Responsible for working with other Client Care Leaders and ensuring a wider understanding of other discipline areas to ensure consistency of approach and appropriate cover arrangements are in place to support teams across their location.

*Escalating to Client Services Manager when solutions cannot be found.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.