Operational Support Officer

Job description

Operational Support Officer (OSO)Warrington, England

11.86£/hour

Join the Team That Keeps Our Community Safe and Secure!

Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to support their field operation and achieve service delivery performance targets. This role brings a variety of challenges and tasks, you will be instrumental in protecting the public and making a difference to people's lives.

Why You'll Love Working With Us:

·  Gain invaluable hands-on experience

·  Thrive in a supportive and inclusive work environment

·  Unlock opportunities for personal and professional growth

Your Role:

·  Respond and resolve customer contacts in a professional and timely manner and in line with associated processes and procedures.

·  Record information on contacts as and when required and maintain accurate records and systems.

·  Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.

·  Resolve all dissatisfaction during the first point of contact wherever possible.

What You Bring:

·  No prior experience needed - we'll provide all the training you need!

·  BPSS clearance (handled by Adecco upon successful application)

·  DBS clearance (or a willingness to obtain one)

·  Outstanding communication and interpersonal skills with an excellent standard of verbal English

·  Ability to work flexibly, both independently and as part of a dynamic team

·  Keen attention to detail and strong problem-solving abilities

Working Shift Pattern:Monday- Sunday: 5 days a week over 7 days on a rota. Shifts will be allocated between 7AM to 7PM. Shifts are issued on a fair rota system and are unable to be chosen or selected by preference. Each shift is 8 hours long.Successful candidates will be expected to work on site in Warrington full time.Training Information:Training will be a 2 week course on site at the location of the client

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy