Online Training Adviser

Job description

  Location
Gateshead, Tyne And Wear
·  Salary
£22,000.00/Year
·  Category
Sales & Retail - Other Sales & Retail
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
RG/IAM

Working exclusively with Adecco due to continued expansion this market-leading software company is recruiting for an Online training Adviser to join their growing team.

Being office based, you will have excellent IT skills as the role involves providing live on-line software training and basic technical support to customers (training would be given). This is not a technical support role - the primary focus is to support implementation and drive usage of the software, pro-actively reaching out to existing customers. The job requires a person who is passionate about customer service and developing relationships.

Duties / Responsibilities:

·  Responsible for delivering exceptional customer service.

·  Targeted to maintain and increase usage of our software

·  Provide online support and training to customers

·  Maintain accurate records on our Customer Relationship Management System

·  Provide timely feedback to your line manager

Essential Abilities

·  Ability to be adaptable in order to meet the demands of this developing role.

·  Excellent communication skills (written and verbal)

·  Excellent ICT skills - Microsoft Office, in particular PowerPoint

·  GCSE Grade C or higher in Maths and English.

·  Required to take holidays out of school term time.

·  Due to the nature of the clients you will be required to pass a DBS check.

Adecco is acting as an Employment Agency in relation to this vacancy.