Museum Visitor Experience Assistant

Job description

Our client, a world-famous Museum based in South Kensington, requires enthusiastic, outgoing, and professional staff with excellent interpersonal skills and commercial awareness to work within their Front of House Visitor Experience Teams.

This is a temporary position to assist with the upcoming school holidays. After this period, dependent on operational requirements, there may be the opportunity to pick up some shifts on a regular basis, typically between one and five days per week.

Staff should be available for all the assessment and induction days, as well as dates between 21 December and 5 January.

You MUST be available to work 23rd, 27th, 28th, 31st December and 1st and 2nd January.

Please note we will be holding an assessment at the Museum on Monday 9 December. Selected applicants will then be required to attend paid training from Wednesday 11 - Friday 13 December.

You must be available for the entirety of all these days to complete induction for the role.

This position is paid at £13.15 ph

Responsibilities and skills required include:

·  To actively seek out and assist visitors, providing excellent customer service to enhance all aspects of the visitor journey.

·  To inspire visitors' interest by sharing knowledge and information, and advocating all aspects of the public programme, offer, services and products.

·  To achieve set individual and team performance objectives and conversion targets.

·  To actively promote and engage visitors in commercial opportunities where applicable.

·  To promote the programme of special exhibitions and events, including the Gift Aid scheme to encourage additional ticket donations and meet conversion rates.

Please note that this role involves working in a busy environment, including manual handling responsibilities such as staffing a cloakroom, stock movement, and moving of barriers. Successful candidates can expect to work outside in all weathers (protective clothing will be provided) and be standing and/or moving around the Museum site for most of the day.

The Museum is closed on the 24, 25 and 26th Dec.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.