HR Advisor

Job description

About IBM

IBM is a global technology and innovation company. It is the largest technology and consulting employer in the world, with presence in 170 countries. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, unusually distinguishes IBM from other companies in the industry.
Over the past 100 years, a lot has changed at IBM, in this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We like to say, “be essential.” We are changing how we craft. How we collaborate. How we analyze. How we engage.
Join the next generation of innovators, inventors and entrepreneurs who are crafting the very way the world works. We want the brightest minds doing work that inspires, in an environment where growth is supported. IBMers get to discover their potential, so they're inspired to build breakthroughs that help our clients succeed. We're establishing teams with dynamic strengths with people who want their ideas to matter. Join us — you'll be proud to call yourself an IBMer.

Our Culture

IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

Business Unit Introduction:

Business Unit Introduction
IBM Sales & Distribution develops, integrates, sells and distributes IBM's unparalleled array of products and services. IBM offers its products through its global organizations. Consistent with IBM's focus on business values, the company's global team of account representatives combines a deep understanding of each client's organizational and industry specific needs with comprehensive knowledge of the products, technologies and services offered by IBM and its network of business partners.

Who you are

·  As HR Contact Center Representative, you will be responsible to resolve employee issues related to Human Resources Processes and Policies.

·What you'll do

·  You will handle individual queries through calls and e-mail from all their customers (client employees and managers)
·  Your work will include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning.
·  You will perform first level support and receive the queries first through direct calls and e-mails.
·  As second level support you will handle more difficult, time consuming or special queries.
·  Role involves working closely with client HR teams in various countries.
·  The employee prioritizes tasks and chooses the best method.

How we'll help you grow

·  You'll have access to all the technical and management training courses you need to become the expert you want to be.
·  You'll learn directly from expert developers in the field; our team leads love to mentor.
·  You have the opportunity to work in many different areas to figure out what really excites you.
Auto req ID

199551BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Contact Center Representative
State / Province

KARNATAKA
Primary job category

Human Resources
Company

(0063) IBM India Private Limited
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

CHQ/OTH
Preferred Education

Master's Degree
City / Township / Village

BANGALORE
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Minimum 2+ years of experience and working knowledge in HR related activities.
·  Experience in understanding IBM processes and policies
·  Ability to seek and exchanges information, ideas, and concepts.
Country/Region

India
Preferred Technical and Professional Experience

·  Basic computer knowledge on Windows
·  Ambitious individual who can work under their own direction towards agreed targets/goals.
·  Ability to manage change and be open to it good time management and an ability to work under stress
·  Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
·  Maintain technical knowledge by attending educational workshops, reviewing publications
Secondary Job Category

Business Outsourcing Delivery - Human Resources
Eligibility Requirements

None.
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

Yes