HIGH VOLUME CUSTOMER SERVICE ADVISOR

Job description

  Location
Loughborough, Leicestershire
·  Salary
£9.03/Hour
·  Category
Sales & Retail - Customer Services
·  Job type
Temporary
·  Industry
Sales and Retail
·  External Reference
MH.TF.TTP.CSQ

Our Loughborough based client is currently looking for experienced customer service specialist to join their team on a temporary basis.

Contract: Temporary
Hours: 8.30am - 5pm
Days: Monday - Friday
Pay Rate: £9.03 PH
Location: Loughborough

Job Responsibilities:
- Prepares competitive one off and annual quotes
- Processing order by phone and email (between 70 and 100 per day)
- Handle and respond to all customer queries through a variety of channels-I.E phone, e-mail, fax and web
- Take responsibility for customer follow-up and communication
- Identifies required products, including any additional items
- Work to tight SLA's

Minimum Requirements:
- Previous customer service experience essential
- Experience working in a multi-channel customer service environment
- Ability to multi-task
- Experience with Microsoft Office
- Ability to work as part of a team
- Flexible with working hours
- Possess excellent problem-solving skills

Desirable but not essential criteria:
- An understanding of a supply chain environment
- Degree educated
- Knowledge of scientific sector

If you have the skills required and are interested in this position please apply online. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.