Helpdesk Administrator

Job description

  Location
Purley, Surrey
·  Salary
£11.00/Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
LDHDFEB18

***Helpdesk Administrator**
***Full time, shift work, Monday to Friday***
*** 4 week shift pattern, 1 x week 7am-4pm, 2 x week 8am-5pm, 1 x week 10am-7pm***
***£11.00ph, immediate starts available***

Our client is currently recruiting for Helpdesk Administrators following a growth in business and are looking for candidates with proven helpdesk experience to join their team on a full time, temporary basis. Please note there is also opportunities to be taken on permanently.

The role will be based in a large open plan office and will be primarily supporting the engineering teams with scheduling and booking workloads through South East London.

Duties include but are not limited to:

*Effectively managing daily work order volumes to ensure all client work order requests are actioned within SLA.

*Ensure all pending and on-going work order requests are progressed through to completion within a timely manner.

*Production and distribution of daily, weekly or monthly client contract and CSC reports.

*Effectively handling any escalations or complaints and escalating any issues which cannot easily be resolved to the Team Leader for assistance.

*Updating and maintaining all documentation on the team's shared Knowledge Centre pages.

*To offer and/or recommend practical solutions to the Team Leader for challenges facing the team through proactive and continuous process improvement.

*To manage and conduct Customer Service Surveys on a daily basis via the telephone working against an agreed planner.

Think his may be the role for you? Please apply online and a consultant will be in touch soon. Alternatively please give the Croydon team a call on 0208 686 9909 and ask for Shirley, Lauren or Natasha.

Adecco are an equal opportunities employer Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.