Customer Service Administrator

Job description

Job Title: Helpdesk Administrator

Location: Burton Latimer
Working Hours: 8:00 AM - 4:30 PM
Pay Rate: £13.52/hour
Contract Type: Temporary (Ongoing)

Key Responsibilities:

· 
Helpdesk Support:

·  Answer helpdesk calls, providing updates and information to the team and client.

·  Respond to email requests and updates efficiently.

·  Log, process, and close jobs on Mainsaver and Vixen systems within set timeframes.

·  Serve as the central source of accurate information for job completion and performance reporting.

· 
Reporting & Monitoring:

·  Generate daily, weekly, and monthly reports on planned and reactive job performance.

·  Actively monitor and chase work orders to ensure timely completion and adherence to SLAs.

·  Identify and escalate potential SLA risks to prevent failures.

· 
Client and Team Support:

·  Provide timely responses to client queries and updates on job progress.

·  Coordinate with Operational Managers to plan and assign Planned Preventative Maintenance (PPM) and reactive tasks.

· 
Procurement and Document Management:

·  Raise purchase orders for materials and subcontractor needs to meet deadlines.

·  Receive and save subcontractor service reports in shared locations.

· 
General Administration:

·  Undertake additional administrative tasks to support the account's success.

Required Skills and Experience:

Experience:

·  Previous experience in a helpdesk or fast-paced administrative role.

·  Familiarity with SLAs, KPIs, and using CMMS systems (desirable).

·  Proficiency with Microsoft Office applications.

Skills:

·  Excellent organisational and communication skills with keen attention to detail.

·  Strong customer service orientation and ability to prioritise tasks effectively.

·  Analytical thinking and ability to work under pressure with minimal supervision.

Attributes:

·  A proactive, "can-do" attitude with the ability to use initiative.

·  Professional, confident, and approachable demeanour.

·  Driven, decisive, and innovative, with sound judgement and decision-making skills.

Values and Behaviours:
The ideal candidate is motivated, organised, and committed to providing excellent service while demonstrating flexibility to meet business and client demands.

Additional Information:
This is a temporary ongoing position , perfect for someone looking for a dynamic role with the potential for long-term opportunities.

If you're ready to take on this rewarding role in Burton Latimer, we'd love to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.