Customer Support Assistant - Fraud

Job description

Job Title: Fraud Team Member

Salary: £14.83 per hour
Location: Hybrid (40% office after training)

Line Manager:

About the Role: Join our dynamic Fraud Team dedicated to safeguarding customers. This role involves case management, ensuring compliance, and collaborating with team members. You'll need a keen eye for detail and the ability to remain compliant with policies.

Key Responsibilities:

·  Manage cases with attention to detail.

·  Ensure compliance with policies and procedures.

·  Collaborate effectively with team members.

·  Process and manage risks.

·  Maintain strong written and verbal communication skills.

·  Work well in a team environment!

Ideal Candidate:

·  Well-organised and detail-oriented

·  Strong written and verbal communication skills

·  Team player with a growth mindset

·  IT literate and able to hit the ground running.

·  High levels of empathy and ability to handle workload.

·  Comfortable speaking with other departments

Specific Roles Available:

Training:

·  3-day induction with self-learning in the office

·  Greater office presence for a 3-to-6-week period

·  Heavily supported and flexible training

·  Face-to-face and hybrid training expected in return.

If you're ready to drive your own development and thrive in a supportive, flexible environment, we want to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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