Embassy meeter and greeters

Job description

  Location
London, Greater London
·  Salary
10 £ - 11 £ / Hour
·  Category
Office and Secretarial - Project Support
·  Job type
Permanent
·  External Reference
ED/MG
·  Industry
Office and Secretarial

WE are looking to recruit meeter and greeters for an Embassy based in Vauxhall. The role is paying £10 per hour on an ongoing basis.

The ideal candidate should be a team player, dedicated, and deliver fantastic customer service

Key Responsibilities:

Coordinate the lines of applicants into half-hour time blocks, according to the time of their appointment.
Separate those applicants with special appointments.
Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room.
Distribute applications to the public taking into consideration the nationality of the applicants, and if they need to complete other paperwork or not.
Check all applications to make sure they are complete.
Remind the public of the time the whole process will take, and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable).
Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time.
Provide other information assistance to the pavilion-visiting public as necessary.
Ensure that public are treated fairly and professionally
Respond to any crowd control emergency and alert Mission guards as appropriate
Ensure uniform is clean and of proper fit
Maintain pleasant and positive attitude when dealing with the public
Adhere to the security rules established by the Mission
Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager
Take action to improve service as necessary
Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager
Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager.

Adecco is an equal opportunities provider and only shortlisted candidates will be contacted.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.