Customer Support Representative

Job description

Job Title: Customer Support Representative

Location: Welwyn Garden City

Salary: £22,308 per annum

Working Hours: 9:00 AM to 5:00 PM (37.5 hours per week, including a 30-minute unpaid break)

Contract Type: Temporary to Permanent

Job Purpose:

To provide excellent customer support by handling orders, addressing inquiries, managing complaints, and supporting process improvements in line with company standards.

Key Responsibilities:

·  Handle general customer inquiries from internal and external stakeholders, such as order management, claims and returns, warranty processes, and invoicing.

·  Manage and process customer orders accurately and efficiently.

·  Respond to and document customer complaints in a timely and service-oriented manner.

·  Provide proactive communication with customers regarding order status, delivery updates, and any related queries.

·  Contribute to process improvement initiatives within the customer support department.

·  Collaborate with sales and operational teams to support smooth workflow and customer satisfaction.

Benefits:

·  Well-being Centres

·  Subsidised gym memberships

·  Discounts on 800+ online retail stores

·  Cashback for online shopping

·  Home Utilities discounts (Energy Saving)

·  Access to healthy eating guides and recipes

·  Physical, mental, nutritional, and financial benefits

·  Holiday pay and discounts on UK and overseas holidays

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.