Customer Services Administrator

Job description

  Location
Tewkesbury, Gloucestershire
·  Salary
£20,303.00/Year
·  Job type
Contractor
·  External Reference
GPCS2505
·  Industry
Office and Secretarial

Our client based in Tewkesbury are recruiting for a full time customer service administrator to join them on a fixed term basis for 18 months.

The hours are Monday to Friday 9- 5, with free parking and the opportunity join an extremely successful company who can offer an excellent package/career progression.

Job responsibilities:

*Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload
*Establish and maintain customer specification files.
*Understand and follow Standard Operating Procedures for customer communication.
*Contribute to achieving individual account and departmental objectives.
*Verify the application of correct customer prices to orders and dealing with price issues and price requests
*Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications.
*Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business.
*Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date
*Assist in the provision of accurate monthly performance reports as required by customers.
*Assist in the monthly KPI reporting
*All Data requests should be dealt with in a timely manner
*Assisting stock checks and /or queries
*Ensuring that there is a level of general system housekeeping, e.g. closing down jobs
*Keeping on top of obsolete items / destructions
*Checking Proofing, Artwork or pdf requests
*Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
*Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
*Support colleagues in training and continuous improvement activities.
*Stock allocation maintaining a last in first out process.

KNOWLEDGE, SKILLS, EXPERIENCE

*Experience of a manufacturing environment.
*Customer Service / account handling experience.
*Experience of networking across a multi-site organisation
*Confident communication/presentation skills.
*Team working experience.
*Negotiation skills.
*Good knowledge of a packaging business/manufacturing process desirable.
*Numerical /Verbal reasoning skills
*IT literate to intermediate level on Excel, Word, Outlook.
*UK driving license.

Personal Attributes

*Highly accurate standard of information output
*Enjoys customer contact / relationship building
*Organised approach to administration tasks i.e. filing, collation of information
*Able to prioritise tasks / enquiries from different sources
*Degree of self-motivation to learn new business capabilities / products
*Tenacity to complete tasks
*Interpersonally effective / comfortable within a team structure
*Reacts calmly under pressure
*Unperturbed by a fast-paced environment
*Outgoing, clear communicator
*Positive approach to problem-solving
*Co-operative, approachable, flexible character

We look forward to receiving your application, for further details about this role please call Gemma at Adecco Worcester on 01905 732790
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.