Customer Service Team Lead x2

Job description

Customer Service Team Lead x2

£32,000 - £34,000 - pro rata

6-month FTC

London - Remote

A leading IT Consultancy is looking to recruit Customer service team lead to support a key end client. This is a fully remote position, but you will need to complete a 2-week training course at the end client based in London (Stratford)

As team leader you will need to;

·  Performance Metrics - Lead team to deliver against key goals and performance metrics

·  Regular Check-ins to provide support and gather feedback

·  Work-flow allocation

·  Integrate into Management team

You will

·  Handle in-bound and out-bound calls, responding to customer complaints

·  Updating customer information in the company database

·  Providing information about new and existing products and services

·  Tracking and processing new orders and refunds