Customer Service Part time

Job description

  Location
Crewe, Cheshire
·  Salary
£8.60/Hour
·  Category
Office and Secretarial - Office and Secretarial
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-082018-21284

Working for a leading company based on the outskirts of Crewe, my client is looking for an experienced Customer Service Advisor to join their busy, friendly team. Duties will include:

·  Respond to all incoming enquires ensuring all information obtained from customer is accurate

·  Process orders on behalf of the customer for payment either by card or cheque.

·  Process replacement orders

·  Action refund requests on behalf of customers

·  Resolve pending order issues

·  Liaise with the Returns Processing Department with regard to customer feedback and returns status

·  Organise deliveries

·  Initiate outbound telephone calls and emails in response to outstanding customer issues

·  Initiate add-on sales and up selling when the opportunity arises

My client is looking for an excellent communicator who has strong keying in and listening skills.

This is a part time role covering 30 hours Monday to Friday with 1 in 3 Saturdays, 11.30am - 6.00pm

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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