Customer Service Associate - London

Job description

Customer Service Advisor X20

£28,000

6-month FTC

London - Remote

A leading IT Consultancy is looking to recruit several customer service specialists to support a key end client. This is a fully remote position, but you will need to complete a 2-week training course at the end client based in London (Stratford)

You will

·  Handle in-bound and out-bound calls, responding to customer complaints

·  Escalating problems to the technical team or Supervisor

·  Updating customer information in the company database

·  Providing information about new and existing products and services

·  Tracking and processing new orders and refunds

·  Making sales and processing payments, when necessary

·  Performing administrative tasks as assigned by the Supervisor