Customer Service Assistant Manager - Adecco UK Limited - Crewe - Wizbii

Customer Service Assistant Manager

  • By Adecco UK Limited
  • Crewe (United Kingdom)
  • Reception / Administration

Job description

Crewe, Cheshire
·  Salary
£ 22000 - £ 24000 / Year
·  Category
Office and Secretarial - General Administration & Clerical
·  Job type
·  Industry
Office and Secretarial
·  External Reference

A fantastic opportunity has arisen to join a highly succesful, growing business based at their HQ office in Crewe.

Working within a friendly, busy team, reporting to the Customer Service Manager, your main duties will include:

·  Daily supervision and motivation of the team

·  Performance and KPI monitoring

·  Allocation of daily tasks for your team members

·  Involvement in the training of new and existing members of staff

·  Resolution of payment or delivery disputes with customers

·  Resolution of problematic escalated issues

·  Mentoring the team in terms of maximising sales opportunities

·  Monitoring SLA reports - daily, monthly and quarterly

·  Prioritising workload and supporting team members to ensure achievement of daily targets

·  Maintaining accurate and concise notes on every order query

Key skills required:

·  Excellent communication skills

·  Office based customer service experience is essential

·  Proactive and upbeat approach

·  Excellent motivational skills

·  Ability to lead and develop a team

·  Experience supervising a team essential

·  Strong PC skills (Microsoft Excel in particular)

·  Strong commercial awareness

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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