Customer Service Assistant Manager

Job description

  Location
Crewe, Cheshire
·  Salary
£ 22000 - £ 24000 / Year
·  Category
Office and Secretarial - General Administration & Clerical
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
SW24/07/18

A fantastic opportunity has arisen to join a highly succesful, growing business based at their HQ office in Crewe.

Working within a friendly, busy team, reporting to the Customer Service Manager, your main duties will include:

·  Daily supervision and motivation of the team

·  Performance and KPI monitoring

·  Allocation of daily tasks for your team members

·  Involvement in the training of new and existing members of staff

·  Resolution of payment or delivery disputes with customers

·  Resolution of problematic escalated issues

·  Mentoring the team in terms of maximising sales opportunities

·  Monitoring SLA reports - daily, monthly and quarterly

·  Prioritising workload and supporting team members to ensure achievement of daily targets

·  Maintaining accurate and concise notes on every order query

Key skills required:

·  Excellent communication skills

·  Office based customer service experience is essential

·  Proactive and upbeat approach

·  Excellent motivational skills

·  Ability to lead and develop a team

·  Experience supervising a team essential

·  Strong PC skills (Microsoft Excel in particular)

·  Strong commercial awareness

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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