Customer Service Advisor - Complaints Handler

Job description

Job Title: Customer Service Complaints Handler

Location: LE19, Leicester

Contract Type: Temp to Perm

Working Pattern: Full Time Mon-Fri, Office Based

Hourly rate: £12.47 an hour

This is an exciting opportunity to work with a well known, prestigious brand.

Responsibilities:

·  Handle customer complaints and inquiries with utmost professionalism and empathy

·  Investigate and resolve customer issues in a timely manner, striving for first-call resolution

·  Maintain accurate records of customer interactions and actions taken

·  Collaborate with different departments to ensure customer satisfaction

·  Provide feedback to improve customer experience and processes

Essential (Knowledge, skills, qualifications, experience):

·  Previous experience in a customer service role, complaint handling experience preferred

·  Excellent communication and listening skills

·  Ability to handle and resolve customer complaints effectively

·  Strong problem-solving skills

·  Proficient in using CRM systems and MS Office

Benefits & Perks of working with Adecco:

·  20 days annual leave plus 8 days bank holiday

·  Long-term opportunity available

·  Perks at work - Discount vouchers portal and points to spend

·  Support programme with 24/7 helpline

·  Eye care vouchers

·  Competitive pension scheme

If this role is of interest, please click to apply and a member of the team will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.