Customer Service Advisor

Job description

Job Title: Customer Service Advisor

Location: Aylesbury

Contract Details: Permanent, Full Time (35 hours per week)

Hours: Monday - Friday, 9am - 5pm (1 hour for lunch)

Salary: £22,914 per annum

Working Pattern: Hybrid working (3 days at home, 2 days in the office)

About Our Client:

Our client is a dynamic and customer-focused organisation, dedicated to providing exceptional service to their customers. They pride themselves on delivering a high-quality experience and are seeking enthusiastic individuals to join their customer service team.

Benefits & Perks:

·  23 days annual leave + bank holidays (increasing with length of service)

·  Additional holiday around Christmas and for Christmas shopping

·  Pension Scheme with employer contribution

·  Life insurance and Subsidised Health Insurance

·  Free flu vaccination vouchers

·  Complimentary tickets for events

·  Eye test vouchers

·  Cycle to work scheme

·  Discounted Gym Membership

·  Dog friendly office

·  Staff events in the garden

·  Discounts on organisation products

·  Long Service Awards

·  Modern new building and contemporary facilities

Responsibilities:

As a Customer Service Advisor, you will play a crucial role in handling both inbound and outbound calls, ensuring a high level of customer service. Your main duties will include:

·  Efficiently and effectively handling customer calls, providing solutions tailored to their needs

·  Providing excellent customer service in line with company policies and procedures

·  Delivering educational and professional service by promoting and upselling organisation products and services

·  Collating and providing customer feedback to improve service quality

·  Resolving customer complaints and ensuring complete satisfaction

Essential:

·  Strong communication and interpersonal skills

·  Background within customer services

·  Ability to handle high call volumes efficiently

·  Excellent problem-solving skills

·  Proficiency in accurate data capture and management

How to Apply:

If you are enthusiastic about delivering exceptional customer service and want to be a part of a dynamic organisation, please apply with your updated CV. We look forward to hearing from you.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.