Customer Service Advisor

Job description

We are currently seeking a dynamic and customer-focused individual to join our client's team as a Customer Service Advisor!

Industry: Production

Contract Type: 12 month, Fixed Term Contract

Salary: £23,600 - £25,300 per annum

⏰ Working Pattern: Monday - Friday 9am - 5pm

Location: Ipswich, IP1

As a Customer Service Advisor, you will play a vital role in providing exceptional support to account managers, colleagues, and customers. Your dedication and commitment will contribute to our client's growth, customer retention, and overall success.

‍ Reporting directly to the Sales & Customer Service Manager, your main responsibilities will include:

·  Being the first point of contact for incoming customer calls

·  Providing support to customers regarding order progression via telephone and email

·  Communicating order status updates to customers

·  Handling customer queries and updating internal systems

·  Processing orders and managing customer data lists

·  Managaing the returns process

·  Handle credit note processing and reinvoicing

·  Manage quotation and order mangement of rush orders

·  Create customer sample packs and manage stock

To excel in this role, you will need:

·  Experience in a fast-paced, high-pressure environment

·  Strong problem-solving skills and a proactive approach

·  Excellent communication skills and the ability to build rapport

·  Attention to detail and organisational skills

·  Dedication to delivering exceptional customer service

·  Problem solving, passion for investigating issues

If you enjoy working in a supportive team, have a positive attitude, and are eager to contribute to our client's success, then we want to hear from you! Join our client's team and be part of an organisation where your skills and contributions are valued.

Apply now and take the next step towards a rewarding career as a Customer Service Advisor! ✨

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.