Expires soon Adecco UK Limited

Customer Service Adviser

  • Stoke-on-Trent (Staffordshire)
  • Marketing

Job description

Stoke-On-Trent, Staffordshire
·  Salary
£ 17500 - £ 18500 / Year
·  Category
Sales & Retail - Business Development
·  Job type
·  Industry
Sales and Retail
·  External Reference

This role in based within the call centre and the main duties will include:

·  Answering the telephone to a variety of people and either being able to deal with their enquiry or direct them to the relevant department.

·  Processing and resolving claims for debit notes.

·  Raising goods returns notes, liaising with 3 rd party transport and chasing the collection and return of goods.

·  Some spreadsheet and word processing work will be required.

·  Some order input.

·  Proactive telephone marketing / telesales with customers.

·  Information gathering and distribution from contract based enquiries into the call centre.

Office hours: Working between 8.30-5pm Monday-Friday

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy