Customer Service Administrator

Job description

  Location
Nantwich, Cheshire
·  Salary
17000 £ - 18000 £ / Year
·  Job type
Permanent
·  External Reference
SW12/07/17
·  Industry
Office and Secretarial

Working for a growing company based on the outskirts of Nantwich, my client is looking for a well organised, customer focused individual to join their small customer service team. Duties will include:
*To action credit and return notes using Sage.
*Daily telephone calls inbound and outbound to customers
*Organising replacement goods.
*Liaising with our carriers daily to ensure service needs are met
* Processing orders accurately
* Dealing with customer queries
*Recording and reporting transport delivery failures
*Processing claims with the carriers and follow up on
*Attending monthly meetings with the Logistics team and Transport company, to discuss areas of service failure
*Filing of Picking sheets
*Recognising improvements that can be made to reduce the number of internal errors at customer level

Skills Required
*Previous Customer Service experience necessary
*Confident & outgoing personality
*High level of communication skills
*Ability to learn and deal with a variety of processes
*Good IT skills - To include knowledge of Excel
*Good commercial awareness of opportunities
*Ability to work as a team and help their colleagues when required
*Good telephone manner
*Strong standard for attention to detail Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.