£ 18000 - £ 19500 / Year
Office and Secretarial - Sales Administrator
· Job type
Office and Secretarial
· External Reference
Our client are a leading organisation who are now seeking an excellent customer service person with a professional telephone manner to join their busy team of three within the Basingstoke location.
You will have a solid background within a customer service type role where you have had to deal with customers at all levels and resolve queries and issues quickly and efficiently.
The job will include:
· Taking calls and log them on to the system as well as allocating out engineers
· Scheduling engineers and ensuring their diary is up to date
· Organise the despatch of parts for the engineers
· Liaise frequently with engineers to update on the progress of jobs and calls and ensure they are closed on the system when required
· Liaise with purchasing and logistics teams to ensure prompt delivery of customer orders and that sufficient parts are available for servicing
· Raise any credit notes required
· Raise contract renewal invoices ensuring accuracy of data
· Set up new contracts and prepare documentation for the customers
· Process customer orders for consumable spare parts and raise despatch notes and invoice
· Update and maintain schedules for contracts
· All associated administration
Skills and Experience required
· You will have a professional telephone manner and be confident dealing with people at all levels
· A strong background within customer service and administration
· Team player and happy to get involved as and when required
· Good attention to detail
· Able to organise your own work load as well as multi tasking
· Confident dealing with queries and complaints if required
The working hours are Monday to Friday 8am-5pm
If this sounds like a role you are interested in please apply today!
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