Customer Scheduling Advisor

Job description

  Location
Basingstoke, Hampshire
·  Salary
£ 18000 - £ 19500 / Year
·  Category
Office and Secretarial - Sales Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
CUSTRNG2018

Our client are a leading organisation who are now seeking an excellent customer service person with a professional telephone manner to join their busy team of three within the Basingstoke location.

You will have a solid background within a customer service type role where you have had to deal with customers at all levels and resolve queries and issues quickly and efficiently.

The job will include:

·  Taking calls and log them on to the system as well as allocating out engineers

·  Scheduling engineers and ensuring their diary is up to date

·  Organise the despatch of parts for the engineers

·  Liaise frequently with engineers to update on the progress of jobs and calls and ensure they are closed on the system when required

·  Liaise with purchasing and logistics teams to ensure prompt delivery of customer orders and that sufficient parts are available for servicing

·  Raise any credit notes required

·  Raise contract renewal invoices ensuring accuracy of data

·  Set up new contracts and prepare documentation for the customers

·  Process customer orders for consumable spare parts and raise despatch notes and invoice

·  Update and maintain schedules for contracts

·  All associated administration

Skills and Experience required

·  You will have a professional telephone manner and be confident dealing with people at all levels

·  A strong background within customer service and administration

·  Team player and happy to get involved as and when required

·  Good attention to detail

·  Able to organise your own work load as well as multi tasking

·  Confident dealing with queries and complaints if required

The working hours are Monday to Friday 8am-5pm

If this sounds like a role you are interested in please apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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