Customer Liaison Advisor

Job description

  Location
South Shields, Tyne And Wear
·  Salary
£8.46/Hour
·  Category
Office and Secretarial - Data Entry
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-092018-26544

Adecco is looking to recruit a skilled Customer Liaison Advisor for our client based in South Shields.

The ideal candidates will have exceptional rapport building and customer service skills. You will be expected to quickly understand the customer's requirements in order to offer the best options and services for them.

Main Duties / Responsibilities:

*Dealing with customers by phone, electronically and face to face
*Processing orders and responding promptly to enquiries
*Handle and resolve customer complaints
*Documenting records of customer interactions in the company system
*Communicate and collaborate with colleagues across a range of departments
*Add value to clients through identifying additional needs and providing product and service advice

Skills and knowledge required:
*Articulate with advanced interpersonal skills
*Numerate with good verbal and written communication skills
*Demonstrates good listening skills
*Attention to detail and high level of accuracy
*Knowledge of Word, Excel and ability to enter call records on company CRM system
*Extensive customer service experience

For more information or to arrange an interview contact us today.
The Adecco Group UK & Ireland is an equal opportunities employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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