Customer Coordiantor

Job description

  Location
Barry, The Vale Of Glamorgan
·  Salary
£9.50/Hour
·  Category
Office and Secretarial - Administrative Assistant
·  Job type
Temporary
·  Industry
Office and Secretarial
·  External Reference
RT260418

Global leader in manufacturing based in Barry are looking to recruit a Customer Coordinator on a full time basis working 40 hours per week.

Job Role / Key Duties

Work within Dow's SAP business quality system in order to

·  Track open quality complaints ensuring that responses to complaints are sent on time and that tasks get closed out.

·  Work with site contacts (Barry, Seneffe & Wiesbaden) and Business Quality Champions to ensure that customer complaints are investigated in a timely manner.

·  Consolidate feedback from M&E into a high quality, initial complaints response for customers, outlining a containment actions required.

·  Follow up with any additional customer communication as required.

·  Ensure that and corrective and preventative actions are documented and assigned appropriately.

·  Follow up and escalate any complaints that do not have customer communication tasks closed within the required time frame.

Skills / Experience

·  Previous customer service experience

·  Strong communications skills both written and verbal

·  IT literate, good knowledge of Microsoft Excel and Outlook

·  Experience analyzing data.

·  SAP experience is desirable for this role

·  Able to work independantly and willing to take the initiative

Successful candidates will be subject to drug and alcohol testing, a medical and DBS (criminal record check) cost of this will be met by employer.

Adecco is acting an an Employment Agency in relation to this vacancy. The Adecco Group UK and Ireland is an Equal Opportunities Employer.

Closing Date for this vacancy is Thursday 10th May 2018