Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Customer Claims Advisors

  • Newcastle upon Tyne (Tyne and Wear)
  • Accounting / Management control

Job description

  Location
Newcastle Upon Tyne, Tyne And Wear
·  Salary
£ 16500 - £ 18000 / Year
·  Category
Sales & Retail - Customer Service Advisor
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
RG/CCA

Based within easy reach of Newcastle City Centre, this regulated business is looking to recruit experienced Customer Claims Advisors.

You will be responsible for providing top quality customer service whilst working in a busy, fast paced environment which allows you to grow and develop within your role.

Working within the 'First notification' department you will manage the beginning of a claim by capturing details of their customer's situation ensuring that the customer can make an informed decision.

The opening hours of the department are between 8.00 and 21.30 Monday to Sunday. You'll be given a shift rota to help you maintain a good work life balance.

Duties of the Customer Claims Advisor:
*Providing excellent customer service, when dealing with our customers claims, when our customers need it most.
*Dealing with claims in the correct manner to move the claim towards settlement.
*Consistently handling a large volume of calls to a high standard.
*Dealing with all calls professionally and efficiently and getting it right first time.
*Identifying indicators of fraud and using techniques to decide if the claim can be progressed or needs to be referred.
*Settling and negotiating specific aspects of the claim during the initial call.

Requirements of the Customer Claims Advisor:
*Previous customer service experience would be an advantage.
*Ability to build a strong rapport with customers.
*Keen listening skills to make sure we capture the correct details - first time.
*Confident telephone manner.
*Computer literate with the ability to learn new systems.

Customer Claims Advisor Benefits:
*Flexible annual bonus
*Enjoy 23 days' holiday rising to 25 days (with the option to buy an additional 5 days each year).
*Personalised career plan giving you the ability to drive your own development including funding for nationally recognised qualifications.
*Competitive pension scheme, a car lease scheme, onsite parking, life and health benefits.
*A selection of flexible benefits to suit your lifestyle including retail discounts.
*Plus more!
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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