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Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Customer Adviser

  • Mansfield ( Nottinghamshire )
  • Administration

Job description

Location
Mansfield, Nottinghamshire
· Salary
£17,010.00/Year
· Category
Sales & Retail - Customer Services
· Job type
Contractor
· Industry
Sales and Retail
· External Reference
JN-072019-82107

We are currently recruiting for a number of Customer Advisers to start with our client on a Fixed Term Contract for between 4 to 6 months, offering full time hours and a salary of £17,010pa.

Role Overview:

You will be an essential part of a customer service team for a leading global retailer where your priority will be providing a fantastic customer experience helping with a variety of queries from both customers and colleagues.

Responsibilities:

· Listening to the customer is the first step to be able to provide an excellent service and resolution

· Problem solve, manage queries and offer solutions with a consideration to how you would want to be treated

· Support and help colleagues as you will be the first point of contact for any of their queries

How will you do this:

· Build relationships with the Custome Support Centre team to help each other with customer queries

· Understand in full the services that the company offers to be able to provide the best advice

· Be personable and treat each customer as an individual

What we're looking for:

· Experience using computers and IT systems

· Great communication skills, both written and verbal

· Customer service experience of any kind

· Ability and willingness to handle approximately 70 calls per day

· Flexibility to work any 5 days out of 7, including Bank Holidays (working hours between 8.30am and 7.00pm)

Benefits:

· 25 days annual leave (plus Bank Holidays)

· Staff Discount

· Competitive company bonus scheme

· Part-subsidised on site parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy