Expires soon Adecco UK Limited

Customer Adviser

  • Mansfield (Nottinghamshire)
  • Administration

Job description

  Location
Mansfield, Nottinghamshire
·  Salary
£17,010.00/Year
·  Category
Sales & Retail - Customer Services
·  Job type
Contractor
·  Industry
Sales and Retail
·  External Reference
JN-072019-82107

We are currently recruiting for a number of Customer Advisers to start with our client on a Fixed Term Contract for between 4 to 6 months, offering full time hours and a salary of £17,010pa.

Role Overview:

You will be an essential part of a customer service team for a leading global retailer where your priority will be providing a fantastic customer experience helping with a variety of queries from both customers and colleagues.

Responsibilities:

·  Listening to the customer is the first step to be able to provide an excellent service and resolution

·  Problem solve, manage queries and offer solutions with a consideration to how you would want to be treated

·  Support and help colleagues as you will be the first point of contact for any of their queries

How will you do this:

·  Build relationships with the Custome Support Centre team to help each other with customer queries

·  Understand in full the services that the company offers to be able to provide the best advice

·  Be personable and treat each customer as an individual

What we're looking for:

·  Experience using computers and IT systems

·  Great communication skills, both written and verbal

·  Customer service experience of any kind

·  Ability and willingness to handle approximately 70 calls per day

·  Flexibility to work any 5 days out of 7, including Bank Holidays (working hours between 8.30am and 7.00pm)

Benefits:

·  25 days annual leave (plus Bank Holidays)

·  Staff Discount

·  Competitive company bonus scheme

·  Part-subsidised on site parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy