Customer Administrator

Job description

  Location
Swindon, Wiltshire
·  Salary
£8.45/Hour
·  Category
Sales & Retail - Customer Service Advisor
·  Job type
Contractor
·  Industry
Banking and Financial Services
·  External Reference
29529

This is an exciting opportunity to join one of the UK's leading Financial Institutions as a Customer Administrator on a temporary basis in Swindon

Rate of Pay : £8.45 per hour
Contract Length : 3 Months
Hours : 35-hour week Monday - Friday 9-5pm
Location : Optimus House, Windmill Hill Business Park, Swindon, SN5 6AT

Overview of the role: You will be on the VISA Disputes team. Customers will be contacting you to let you know that they do not recognise a transaction on their account which has been paid for via their debit card. The job is to investigate these cases whilst giving the fairest and best customer outcome while abiding to VISA rules. You will need to make decisions based on your investigation, some of which can carry risk of high losses should it not be acted upon accordingly so attention to detail is a must. This is a Fast-paced role dealing with a high volume of work. You may be required to flex over to other teams within the department to help support where needed, so flexibility and ability to pick things up quickly is essential.

Describe an ideal candidate : Competencies - Excellent written and verbal communication, Experience - Fast-paced office experience is desirable, customer service experience, some knowledge of VISA disputes Values - Team player, hard working

What are the three things that you need to have?
1. Attention to detail
2. Ability to multi-task and prioritise.
3. Hard working

To be considered for this exciting position, please email your CV in the first instance. Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process.

Consultant: Kate Unwin

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks Adecco is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

To be considered for this exciting position, please email your CV in the first instance. Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process.