Customer Administrator

Job description

  Location
Swindon, Wiltshire
·  Salary
£8.45/Hour
·  Job type
Temporary
·  External Reference
CONNBS27979
·  Industry
Office and Secretarial

Customer Administrator - Swindon

Overview of the role:

You will be on the VISA Disputes team. Customers will be contacting you to let you know that they do not recognise a transaction on their account which has been paid for via their debit card. The job is to investigate these cases whilst giving the fairest and best customer outcome while abiding to VISA rules. You will need to make decisions based on your investigation, some of which can carry risk of high losses should it not be acted upon accordingly so attention to detail is a must.
This is a Fast-paced role dealing with a high volume of work. You may be required to flex over to other teams within the department to help support where needed, so flexibility and ability to pick things up quickly is essential.

Describe an ideal candidate:

Competencies - Excellent written and verbal communication,
Experience - Fast-paced office experience is desirable, customer service experience, some knowledge of VISA disputes
Values - Team player, hard working

What are the top three things they need to have?

1.Attention to detail

2.Ability to multi-task and prioritise.

3.Hard working

Location: Optimus House, Windmill Hill Business Park, Swindon, SN5 6AT

Working Hours: Monday - Friday 9-5pm

Pay rate: �8.45 per hour

Length of contract: 3 months
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.