CUSTOMER ACCOUNTS OFFICER

Job description

  Location
Hounslow, Greater London
·  Salary
£13.69/Hour
·  Category
Accountancy & Finance - Public Sector Accountancy & Finance
·  Job type
Contractor
·  Industry
Banking and Financial Services
·  External Reference
CMR

CUSTOMER ACCOUNTS OFFICER

EALING

CONTRACT

£13.69 PER HOUR

Adecco are currently recruiting for a Customer Accounts Officer based in Ealing.

The Customer Accounts Officer job purpose is;

·  To assist, as part of a team, in the recovery of arrears for Non-Domestic Rates, Business Improvement District (BID) balances and Council Tax accounts.

·  Use office computer systems to maintain accurate records of payments and arrangements (including those made at Liability Order and Committal court hearings).

·  Pro-active contact with customers to recover arrears and deal with associated customer contacts in a professional and timely manner.

·  Check and issue bills, recovery notices, enforcement documents and enquiry forms to ensure prompt collection and enforcement of Non-Domestic Rates, BIDs and Council Tax - including the referral of cases to enforcement agents (bailiffs) and other appropriate proceedings.

Essential Skills;

·  Demonstrate the ability to interpret Non-Domestic Rates, BIDS and Council Tax charges and account amendments.

·  Ability to use information from various sources to determine appropriate repayment terms, and to conduct negotiation discussions with customers.

·  Ability to use a computerised accounts system to accurately maintain and update Council Tax records, to retrieve information and initiate the section's recovery procedures.

·  Ability to respond to customers enquiries: in writing, electronically, face to face and at Magistrates Court.

·  Ability to manage own workload and re prioritise work according to changing work environment.

·  A recent role in a Council Tax or Business Rates environment or to demonstrably have the necessary skills and knowledge for this position

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy