Contracts Coordinator

Job description

  Location
Chertsey, Surrey
·  Salary
£ 21000 - £ 23000 / Year
·  Category
Industrial & Manufacturing and Production - Iron, Steel & Other Metals
·  Job type
Permanent
·  Industry
Industrial and Manufacturing
·  External Reference
JP9865

My client currently located in Chertsey but relocating to Hayes before the end of the year are looking for a contracts coordinator to join their team.

A great team with great career progression.

The roles duties are,

·  Establish with the Contracts Manager customer requirements at inception of the contract

·  Make contact with sites/customers to establish key relationships

·  Engage with the sites/customers/Contracts Manager to obtain forecasts

·  Visit customer sites where necessary to understand requirements

·  Respond to customer queries via phone and email

·  Capture and record customer requirements in appropriate documentation for internal communication

·  Manage specific projects or undertake specific project activity as determined by the business or line manager

·  Travel to specific locations in order to undertake role requirements as required

·  Represent your function or business at meetings or events as required

·  Undertake any reasonable request in order to support the needs of the business

·  Identify opportunities for up selling and generating leads for additional products

·  Refer to specialists to progress leads for additional sales

·  Schedule additional product requirements

·  Identify potential complaints from customers as the contract progresses

·  Take appropriate action to avoid a customer complaint

·  Respond to customer complaints that arise

·  Log customer complaints in CRM system

·  Respond to feedback received from the CRM system

·  Analyse and take action or escalate when common complaint trends are identified

·  Obtain customer schedules

·  Ensure that schedules are supplied into automatic scheduling repository efficiently

·  Oversee the customer delivery schedule through scheduling system

·  Liaise with production over scheduling to ensure commitments to customers are met

If you are happy with the relocation of the company and have relevant experience please apply!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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