Offers “Adecco UK Limited”

9 days agoAdecco UK Limited

Contact Centre Advisor

  • Basildon (Essex)
  • Administration

Job description

  Location
Basildon, Essex
·  Category
Sales & Retail - Inbound Call Centre
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
JN-072019-78935

Overview and scope of job role:

Our Client Centre Advisors are required to be customer-focused and professional, have attention to detail and a calm head under pressure. Our advisors are the first point of contact for customers answering queries, processing orders and creating awareness of offers and promotions

Key responsibilities and accountability's:

·  You'll demonstrate exceptional skills when dealing with customers. Consistently delivering high standards of customer service to existing and potential customers

·  You will establish and build effective working relationships with our carrier partners whilst handling customer issues relating to deliveries and effectively resolving them  You'll demonstrate excellent awareness and responsiveness to sales opportunities. Generate sales through service, technical knowledge and selling skills

·  Up sell ancillary products to customers where it is beneficial to do so

·  You'll work proactively as an integral member of the Team to ensure individual and collective delivery of all round high standards of performance

·  You'll actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling

·  You'll be responsive to demands and anticipate the needs of customer

·  Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients in every interaction

Skills and experience:

·  Good standard of MS products including Excel & Word

·  Communication skills

·  Customer focus

·  Problem-solving

·  Adaptable behaviour

·  Planning and organising

·  Attention to detail

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy