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Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Contact Centre Advisor

  • Basildon ( Essex )
  • Administration

Job description

Basildon, Essex
· Category
Sales & Retail - Inbound Call Centre
· Job type
· Industry
Sales and Retail
· External Reference

Overview and scope of job role:

Our Client Centre Advisors are required to be customer-focused and professional, have attention to detail and a calm head under pressure. Our advisors are the first point of contact for customers answering queries, processing orders and creating awareness of offers and promotions

Key responsibilities and accountability's:

· You'll demonstrate exceptional skills when dealing with customers. Consistently delivering high standards of customer service to existing and potential customers

· You will establish and build effective working relationships with our carrier partners whilst handling customer issues relating to deliveries and effectively resolving them  You'll demonstrate excellent awareness and responsiveness to sales opportunities. Generate sales through service, technical knowledge and selling skills

· Up sell ancillary products to customers where it is beneficial to do so

· You'll work proactively as an integral member of the Team to ensure individual and collective delivery of all round high standards of performance

· You'll actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling

· You'll be responsive to demands and anticipate the needs of customer

· Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients in every interaction

Skills and experience:

· Good standard of MS products including Excel & Word

· Communication skills

· Customer focus

· Problem-solving

· Adaptable behaviour

· Planning and organising

· Attention to detail

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy